Returns and notice of defects

Returns, exchanges and notice of defects

According to the Swedish Distance and Doorstep Sales Act, customers always have 14 days to cancel a purchase. Please contact our customer service if, during that time, you want to return the product for a refund, or exchange it for something else.

Whenever you return a product, you will be responsible for any damages to it. This is why it’s very important that you return it in the undamaged original packaging. Any product information or manuals must also be included. Please use the original package/box/envelope to return the product. Protect the product well for return shipment. We recommend that you use the same package/box/envelope that was used to send the item to you.

Refunds on received, approved returns will be made within 30 days.

According to Swedish law, consumers are entitled to return a defective item up to three years after it has been purchased, but within reasonable time of having discovered the defect. Defects are faults that can be traced to how the product was manufactured. They are not associated with ordinary wear and tear, or the aging of products.

Beauty Icons AB reserves the right to, first and foremost, remedy the error. Secondarily, we would redelivery the product. If neither is possible, we will issue a refund. For questions about returns, please contact our customer service at: info@caiacosmetics.com. Please note that Beauty Icons AB is not responsible for the return shipping costs.

Beauty cons AB will make an assessment once we have received the item you have returned to us. We will then contact you to resolve the matter. After we receive the returned item, we will process the case within 30 days.

Mark the return clearly with CAIA cosmetics and be sure to add a note that includes your order number. Then, send the package to:

Bonver Logistics
Attn: CAIA Cosmetics
Gåshaga brygga 1
181 85 Lidingö
Sweden

In the event of a dispute, we comply with all decisions issued by the Swedish National Board for Consumer Complaints.

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