Contact CAIA

Contact CAIA / Beauty Icons AB

Our customer service representatives can answer all your questions, ranging from payment options to which makeup is most suitable for you! So don’t be afraid to ask! We love answering your questions! Please have your order number ready when you contact us. CAIA works for YOU, so please don’t ever hesitate to get in touch with us.

If you have not received your order confirmation, please log in to “My Pages” and click on “Orders”. This is where you will see orders you have placed with us.

Frequently Asked Questions:

How do I log in to “My Pages”?
You log in by clicking on the “My Pages” icon at the top right corner of your screen.

How do I change my password and personal data?
You change your password and personal data at “My Pages”. Log in by clicking on the “My Pages” icon at the top right corner of your screen.
Under the Customer Profile heading, you will see your personal data and you can also make any necessary changes to it.

If you’ve forgotten your password, click on the “My Pages” icon at the top right corner of your screen. Then, just click on “Forgot your password?”.
You will need to enter your email address. Afterwards, you will receive a security code as well as instructions on how you change to the password sent to your email address. 

I want to cancel my purchase. What do I do?
Contact our customer service at: info@caiacosmetics.com. Please submit your order number. 

I want to switch items. What do I do?
Contact our customer service at: info@caiacosmetics.com. Make sure to provide us with your order number and tell us which item you would like to have instead.

Beauty Icons AB 
Humlegårdsgatan 4
114 46 Stockholm
Sweden
 
Mail: info@caiacosmetics.com

Send us an email. We typically respond within 24 hours during monday-friday.

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